Skip to content

SRAM AXS Mobile

Welcome to the feedback portal for SRAM AXS App. We want to hear your feedback! 

    • We will email you with updates on your feedback and/or requests. 
    • You can change your preferences in Settings if you would not like to be contacted.

    30 results found

    1. Provide tech support for malfunctioning Force FD

      My local bike shop, Gray Goat North in Indianapolis, has not been able to resolve an issue with the FD not being recognized by the app which prevents it from performing sequential shifting. My shop has been trying to get resolution from SRAM for 2 months. I bought a $7k Tarmac last year that has never functioned correctly in enhanced mode. I hope someone can reach out to Cody at Gray Goat North.

      1 vote

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      How important is this to you?

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      Thank you for your feedback regarding your front derailleur. We are sorry to hear you’ve had unnecessary delays, we take pride in being accessible and our Dealer Services Direct line is available 5 days a week to discuss warranty claim assessments over the phone with your dealer. Please make sure they contacted the correct department and have them reach out directly. Outside of rare back orders, our team always tries to be available and prompt. As riders, we want to keep everyone else riding too! SRAM Dealer Services Direct can be reached at 1(800)346-2928. Thank you.

    2. Make firmware update 2.4.3 work

      On android devices the update from 2.4.2 to 2.4.3 seems to be probelmatic. I can connect and choose "install" but when pressing the AXS button on the component nothing happens.

      4 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      3 comments  ·  Flag idea as inappropriate…  ·  Admin →
      How important is this to you?

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      This issue is resolved in the latest update to the AXS Mobile app (1.6.9) on both iOS and Android. Please reach out to us if you continue to encounter this issue.

    3. Enable blip box and shifters at the same time.

      I want to easily put on or take off clip-on aero bars with clics at the end (some events allow them and some don't) so I can't run wires under the bar tape. I need to use the blip box. but the app won't allow clics or blips connected to the blip box to be active at the same time the shifters are active.

      11 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      7 comments  ·  Flag idea as inappropriate…  ·  Admin →
      How important is this to you?

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      This is now possible with the newest versions of firmware for all possible controllers.  Ensure the components are up to date and all paired correctly into the AXS system.  


      Be advised that the default controller actions for the blip box in this scenario will be set to nothing, the user will have to enter the Configure Controls settings in the AXS Mobile app to set the desired reactions.

    4. Notifications

      Why when you are signed into the app and you have notifications why does it re-direct outside the app for you to resign in to actually see the notifications?

      24 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      How important is this to you?

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We have updated our notifications process so that the user does not have to login twice after selecting a notification from the AXS Mobile app.

    5. Für einen deutschen User wäre ein deutschsprachiges Menü sicher von Vorteil

      Für einen deutschen User wäre ein deutschsprachiges Menü sicher von Vorteil

      9 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      How important is this to you?

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We have added a German language translation, please reach out to us if you find any errors or views that require further translations.

    6. It's not clear when my settings have been applied to my AXS components.

      After configuring the controls for my AXS components, I get a 'saving' message that appears/disappears, but then it is not clear if these changes have been applied to my components. Do I need to back out of the page in a certain way? What happens if I hard close the app? What happens if I just hit the power button on my phone? Does it cause additional battery drain because I did not disconnect? I feel like I am left wondering...

      9 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      How important is this to you?

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)
    7. 6 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
      How important is this to you?

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)
    8. Set zero returns a new value but does not save.

      My stored offset is -77 and when I set zero it returns -80. When I go back a screen and then back into my power meter the stored offset is displayed as -77 and not -80. If I force close the app and open it then pair to the power meter again the stored offset shows as -80.

      1 vote

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      How important is this to you?

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)
    9. Enable the RED eTap (non AXS)

      It would be nice, to have the first eTap also in the App

      3 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
      How important is this to you?

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      Unfortunately this is not possible as the eTap does not have a Bluetooth radio, which makes it incompatible with the AXS App.

      However, eTap is compatible with AXS Web. Just pair your original eTap to a Garmin head unit and upload the files.

    10. Fix the bug for Huawei P20 lite

      Fix the bug for Huawei P20 lite

      1 vote

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      How important is this to you?

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)
    2 Next →
    • Don't see your idea?

    SRAM AXS Mobile

    Categories

    Feedback and Knowledge Base