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SRAM AXS Mobile

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    30 results found

    1. Multiple shifting options

      I want to be able to use a flat bar and a drop bar shifter to control a rear derailleur on my gravel bike. This way I can easily remove It.

      1 vote

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      With the release of new firmware versions for our AXS components it is now possible to assign any controller action to whatever controllers are paired with your AXS groupset.

      To enable this feature your components must have these specific firmware versions:

      XX1 & GX RD’s – 2.19.5 or greater
      Reverb – 2.19.5 or greater
      Red, Force and Rival RD – 2.32.0 or greater
      Red, Force and Rival FD – 2.32.0 or greater

    2. Batteriestatus für Force - Controller korrekt anzeigen (nur im Online - Modus)

      App 2.0.3, SW-Stand Force Controller 2.29.4. Browser via Handy = Iphone IOS 15.1.
      In der Online - Abfrage erscheint das Batterie - Warnsignal, im Offline Modus = Battery - Status = grün, Voltage 2,88V. Dies ist erst ab Version 2.29.4.

      4 votes

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    3. Fix Firmware Update Crash

      The current iOS version crashes when an firmware update is triggered.

      2 votes

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      This issue is resolved with the new iOS app version 2.0.3. Please update your app to ensure the best user functionality.

    4. App pairing

      Current version will not allow me to pair my AXS components to the app so I can’t make any adjustments. I get unending loading circles when trying to add systems/components in the app. And yes, the Bluetooth on my phone is on. And yes, I shook the bicycle and pressed the buttons on the components.

      1 vote

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      This issue is resolved with the new iOS app version 2.0.3. Please update your app to ensure the best user functionality.

    5. 1 vote

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      This issue is resolved with the new iOS app version 2.0.3. Please update your app to ensure the best user functionality.

    6. l'app è molto instabile nn mantiene la connessione con il cambio e manettino da migliorare

      migliorare l'app è molto instabile si disconnette sempre e nn si riescono a fare gli aggiornamenti sui dispositivi da migliorare

      1 vote

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      This issue is resolved with the new iOS app version 2.0.3. Please update your app to ensure the best user functionality.

    7. 2 votes

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      This issue is resolved with the new iOS app version 2.0.3. Please update your app to ensure the best user functionality.

    8. Application 2.0.2

      Les mises à jour vers le nouveau firmware de l’AXS ne fonctionnent plus depuis la dernière version IOS 2.0.2 !!!

      1 vote

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      This issue is resolved with the new iOS app version 2.0.3. Please update your app to ensure the best user functionality.

    9. Tirewiz stabil integrieren

      Bei der Weiterentwicklung sollten alle verfügbare SRAM Komponenten eingebunden und auch getestet sein in der Version stürzt die App beim Aufruf von tirewiz Komponenten einfach ab

      3 votes

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      This issue is resolved with the new iOS app version 2.0.3. Please update your app to ensure the best user functionality.

    10. flickering tyre wiz details in app

      when I go to connect the app to the tyre wiz on the phone the icons and buttons flicker rapidly and I can not connect to the units. they work fine the first time I connect but since then I can not connect. information is reported to my Garmin head unit with no issues.

      2 votes

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      This issue is resolved with the new app versions 2.0.3 for iOS and 2.0.5 for Android. Please update your app to ensure the best user functionality.

    11. Issue with App Version 1.11.4

      While physical pairing works, current version does not allow re-configuration of reverb to any controller. Unable to swap functionality of reverb with shifting of AXS components (e.g. set up reverb controller to shift down) and set one side of the AXS controller to activate reverb.

      3 votes

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      This issue is now resolved. Please update to the new release of the AXS Mobile app, iOS 1.11.5 (3) and Android 1.9.2 (191060489).

    12. La aplicación del móvil no funciona

      Este es el texto que sale al conectar sram axs

      "Bueno, esto es vergonzoso.....

      Lo sentimos, esto no esta funcionando correctamente.

      1 vote

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    13. Provide tech support for malfunctioning Force FD

      My local bike shop, Gray Goat North in Indianapolis, has not been able to resolve an issue with the FD not being recognized by the app which prevents it from performing sequential shifting. My shop has been trying to get resolution from SRAM for 2 months. I bought a $7k Tarmac last year that has never functioned correctly in enhanced mode. I hope someone can reach out to Cody at Gray Goat North.

      1 vote

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      Thank you for your feedback regarding your front derailleur. We are sorry to hear you’ve had unnecessary delays, we take pride in being accessible and our Dealer Services Direct line is available 5 days a week to discuss warranty claim assessments over the phone with your dealer. Please make sure they contacted the correct department and have them reach out directly. Outside of rare back orders, our team always tries to be available and prompt. As riders, we want to keep everyone else riding too! SRAM Dealer Services Direct can be reached at 1(800)346-2928. Thank you.

    14. Make the app more stable on android

      many customers have troubles to up grade firmware because of app shutting down or no ble detection. even on my own phone, i have to fight because each time I clic on 'drivetrain settings' the app shutdown.

      1 vote

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      We have released an update for Android that should solve this problem, please update to version 1.7.2 (191060443).

    15. Make firmware update 2.4.3 work

      On android devices the update from 2.4.2 to 2.4.3 seems to be probelmatic. I can connect and choose "install" but when pressing the AXS button on the component nothing happens.

      4 votes

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      This issue is resolved in the latest update to the AXS Mobile app (1.6.9) on both iOS and Android. Please reach out to us if you continue to encounter this issue.

    16. Set zero returns a new value but does not save.

      My stored offset is -77 and when I set zero it returns -80. When I go back a screen and then back into my power meter the stored offset is displayed as -77 and not -80. If I force close the app and open it then pair to the power meter again the stored offset shows as -80.

      1 vote

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    17. Firmware Release notes

      Nice to have release notes for a published firmware. A summary for what has changed or being fixed. So end user could choose between go or no go

      Thanks

      83 votes

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      AXS component firmware release notes are now available in AXS Mobile App version 1.6.7 and higher. Firmware release notes can be viewed by connecting to the component, and navigating to the component part detail page (as seen in the attached photo).

    18. Firmware Update Revert

      In the event of a 'hanged' firmware update, the component simply stays 'hanged' and the deraileur system is totally unusable until update can be completed. Can it revert (roll-back) to pre-update status?

      7 votes

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      In the event of a failed or interrupted firmware update, the AXS device will enter a recovery mode where the LED will flash repeatedly. To recovery an AXS device, connect to the part in the AXS Mobile app (screenshot 1) and allow the update to start and finish (screenshots 2 and 3). If you are unable to complete this process please reach out to our Customer Service Representatives by email at apps@sram.com.

    19. Für einen deutschen User wäre ein deutschsprachiges Menü sicher von Vorteil

      Für einen deutschen User wäre ein deutschsprachiges Menü sicher von Vorteil

      9 votes

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      We have added a German language translation, please reach out to us if you find any errors or views that require further translations.

    20. Enable blip box and shifters at the same time.

      I want to easily put on or take off clip-on aero bars with clics at the end (some events allow them and some don't) so I can't run wires under the bar tape. I need to use the blip box. but the app won't allow clics or blips connected to the blip box to be active at the same time the shifters are active.

      11 votes

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      This is now possible with the newest versions of firmware for all possible controllers.  Ensure the components are up to date and all paired correctly into the AXS system.  


      Be advised that the default controller actions for the blip box in this scenario will be set to nothing, the user will have to enter the Configure Controls settings in the AXS Mobile app to set the desired reactions.

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