Skip to content

SRAM AXS Mobile

Welcome to the feedback portal for SRAM AXS App. We want to hear your feedback! 

    • We will email you with updates on your feedback and/or requests. 
    • You can change your preferences in Settings if you would not like to be contacted.

    30 results found

    1. 196 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      15 comments  ·  Flag idea as inappropriate…  ·  Admin →
      How important is this to you?

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      Enhanced Mode shift settings now remain enabled after removing and re-installing the derailleur batteries on firmware version 2.7.3 or higher.

    2. Show rear drailleur trim position in the app

      And ideally allow to shift and trim with your cellphone while app is connected to the derailleur.

      169 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      8 comments  ·  Flag idea as inappropriate…  ·  Admin →
      How important is this to you?

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      Trim position is now shown in the AXS Mobile App version 1.6.7 and higher. This can be viewed by navigating to the component part detail page and selecting Micro Adjustment (as seen in the attached photos). Please note only RED and Force parts have this functionality at this time.

    3. Notification for low battery

      Allow the AXS equipment or app send a notification to my Garmin device or Smart Phone as an "on screen" notification when battery is low or below a designated % of charge.
      This would be helpful to know during the ride or activity.

      164 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      11 comments  ·  Flag idea as inappropriate…  ·  Admin →
      How important is this to you?

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      To receive alerts regarding low battery the following steps are required: Have a SRAMid – login to AXS Mobile with SRAMid – enable notifications – create a bike profile – add AXS components to bike profile – log into Log into AXS Web platform with SRAMid and connect to your 3rd party service (Garmin, Wahoo) or upload your .fit files manually.

      When using AXS Mobile and a device is detected with a low battery, you will receive an alert in AXS Mobile that will direct you to the AXS Web platform in your device browser with the description of the alert.
      A push notification is sent after an activity is uploaded to AXS Web and a low battery state is detected for a component.

      Note that you will not get an alert until you use the AXS Mobile or AXS Web platforms and the device has updated its status (either…

    4. 127 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      9 comments  ·  Flag idea as inappropriate…  ·  Admin →
      How important is this to you?

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      The AXS Mobile app will currently show trim and gear position in the Micro Adjustment screen (see attached screenshot). However the user is still required to adjust trim by holding the AXS button on the controller while initiating a shift.

    5. 99 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
      How important is this to you?

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We have added all manuals and related SRAM video’s to each component view in AXS Web (see attached screenshot).

    6. Firmware Release notes

      Nice to have release notes for a published firmware. A summary for what has changed or being fixed. So end user could choose between go or no go

      Thanks

      83 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      9 comments  ·  Flag idea as inappropriate…  ·  Admin →
      How important is this to you?

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      AXS component firmware release notes are now available in AXS Mobile App version 1.6.7 and higher. Firmware release notes can be viewed by connecting to the component, and navigating to the component part detail page (as seen in the attached photo).

    7. Notifications

      Why when you are signed into the app and you have notifications why does it re-direct outside the app for you to resign in to actually see the notifications?

      24 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      How important is this to you?

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We have updated our notifications process so that the user does not have to login twice after selecting a notification from the AXS Mobile app.

    8. Enable blip box and shifters at the same time.

      I want to easily put on or take off clip-on aero bars with clics at the end (some events allow them and some don't) so I can't run wires under the bar tape. I need to use the blip box. but the app won't allow clics or blips connected to the blip box to be active at the same time the shifters are active.

      11 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      7 comments  ·  Flag idea as inappropriate…  ·  Admin →
      How important is this to you?

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      This is now possible with the newest versions of firmware for all possible controllers.  Ensure the components are up to date and all paired correctly into the AXS system.  


      Be advised that the default controller actions for the blip box in this scenario will be set to nothing, the user will have to enter the Configure Controls settings in the AXS Mobile app to set the desired reactions.

    9. Für einen deutschen User wäre ein deutschsprachiges Menü sicher von Vorteil

      Für einen deutschen User wäre ein deutschsprachiges Menü sicher von Vorteil

      9 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      How important is this to you?

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We have added a German language translation, please reach out to us if you find any errors or views that require further translations.

    10. It's not clear when my settings have been applied to my AXS components.

      After configuring the controls for my AXS components, I get a 'saving' message that appears/disappears, but then it is not clear if these changes have been applied to my components. Do I need to back out of the page in a certain way? What happens if I hard close the app? What happens if I just hit the power button on my phone? Does it cause additional battery drain because I did not disconnect? I feel like I am left wondering...

      9 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      How important is this to you?

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)
    11. Firmware Update Revert

      In the event of a 'hanged' firmware update, the component simply stays 'hanged' and the deraileur system is totally unusable until update can be completed. Can it revert (roll-back) to pre-update status?

      7 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      23 comments  ·  Flag idea as inappropriate…  ·  Admin →
      How important is this to you?

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      In the event of a failed or interrupted firmware update, the AXS device will enter a recovery mode where the LED will flash repeatedly. To recovery an AXS device, connect to the part in the AXS Mobile app (screenshot 1) and allow the update to start and finish (screenshots 2 and 3). If you are unable to complete this process please reach out to our Customer Service Representatives by email at apps@sram.com.

    12. 6 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
      How important is this to you?

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)
    13. Batteriestatus für Force - Controller korrekt anzeigen (nur im Online - Modus)

      App 2.0.3, SW-Stand Force Controller 2.29.4. Browser via Handy = Iphone IOS 15.1.
      In der Online - Abfrage erscheint das Batterie - Warnsignal, im Offline Modus = Battery - Status = grün, Voltage 2,88V. Dies ist erst ab Version 2.29.4.

      4 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      3 comments  ·  Flag idea as inappropriate…  ·  Admin →
      How important is this to you?

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)
    14. Make firmware update 2.4.3 work

      On android devices the update from 2.4.2 to 2.4.3 seems to be probelmatic. I can connect and choose "install" but when pressing the AXS button on the component nothing happens.

      4 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      3 comments  ·  Flag idea as inappropriate…  ·  Admin →
      How important is this to you?

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      This issue is resolved in the latest update to the AXS Mobile app (1.6.9) on both iOS and Android. Please reach out to us if you continue to encounter this issue.

    15. Tirewiz stabil integrieren

      Bei der Weiterentwicklung sollten alle verfügbare SRAM Komponenten eingebunden und auch getestet sein in der Version stürzt die App beim Aufruf von tirewiz Komponenten einfach ab

      3 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
      How important is this to you?

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      This issue is resolved with the new iOS app version 2.0.3. Please update your app to ensure the best user functionality.

    16. Issue with App Version 1.11.4

      While physical pairing works, current version does not allow re-configuration of reverb to any controller. Unable to swap functionality of reverb with shifting of AXS components (e.g. set up reverb controller to shift down) and set one side of the AXS controller to activate reverb.

      3 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      3 comments  ·  Flag idea as inappropriate…  ·  Admin →
      How important is this to you?

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      This issue is now resolved. Please update to the new release of the AXS Mobile app, iOS 1.11.5 (3) and Android 1.9.2 (191060489).

    17. Enable the RED eTap (non AXS)

      It would be nice, to have the first eTap also in the App

      3 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
      How important is this to you?

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      Unfortunately this is not possible as the eTap does not have a Bluetooth radio, which makes it incompatible with the AXS App.

      However, eTap is compatible with AXS Web. Just pair your original eTap to a Garmin head unit and upload the files.

    18. Fix Firmware Update Crash

      The current iOS version crashes when an firmware update is triggered.

      2 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      How important is this to you?

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      This issue is resolved with the new iOS app version 2.0.3. Please update your app to ensure the best user functionality.

    19. 2 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      How important is this to you?

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      This issue is resolved with the new iOS app version 2.0.3. Please update your app to ensure the best user functionality.

    20. flickering tyre wiz details in app

      when I go to connect the app to the tyre wiz on the phone the icons and buttons flicker rapidly and I can not connect to the units. they work fine the first time I connect but since then I can not connect. information is reported to my Garmin head unit with no issues.

      2 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      2 comments  ·  Flag idea as inappropriate…  ·  Admin →
      How important is this to you?

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      This issue is resolved with the new app versions 2.0.3 for iOS and 2.0.5 for Android. Please update your app to ensure the best user functionality.

    ← Previous 1
    • Don't see your idea?

    SRAM AXS Mobile

    Categories

    Feedback and Knowledge Base