SRAM AXS Mobile
Welcome to the feedback portal for SRAM AXS App. We want to hear your feedback!
- We will email you with updates on your feedback and/or requests.
- You can change your preferences in Settings if you would not like to be contacted.
31 results found
-
196 votes
Enhanced Mode shift settings now remain enabled after removing and re-installing the derailleur batteries on firmware version 2.7.3 or higher.
-
Show rear drailleur trim position in the app
And ideally allow to shift and trim with your cellphone while app is connected to the derailleur.
169 votesTrim position is now shown in the AXS Mobile App version 1.6.7 and higher. This can be viewed by navigating to the component part detail page and selecting Micro Adjustment (as seen in the attached photos). Please note only RED and Force parts have this functionality at this time.
-
Notification for low battery
Allow the AXS equipment or app send a notification to my Garmin device or Smart Phone as an "on screen" notification when battery is low or below a designated % of charge.
This would be helpful to know during the ride or activity.164 votesTo receive alerts regarding low battery the following steps are required: Have a SRAMid – login to AXS Mobile with SRAMid – enable notifications – create a bike profile – add AXS components to bike profile – log into Log into AXS Web platform with SRAMid and connect to your 3rd party service (Garmin, Wahoo) or upload your .fit files manually.
When using AXS Mobile and a device is detected with a low battery, you will receive an alert in AXS Mobile that will direct you to the AXS Web platform in your device browser with the description of the alert.
A push notification is sent after an activity is uploaded to AXS Web and a low battery state is detected for a component.Note that you will not get an alert until you use the AXS Mobile or AXS Web platforms and the device has updated its status (either…
-
127 votes
The AXS Mobile app will currently show trim and gear position in the Micro Adjustment screen (see attached screenshot). However the user is still required to adjust trim by holding the AXS button on the controller while initiating a shift.
-
99 votes
We have added all manuals and related SRAM video’s to each component view in AXS Web (see attached screenshot).
-
Firmware Release notes
Nice to have release notes for a published firmware. A summary for what has changed or being fixed. So end user could choose between go or no go
Thanks
83 votesAXS component firmware release notes are now available in AXS Mobile App version 1.6.7 and higher. Firmware release notes can be viewed by connecting to the component, and navigating to the component part detail page (as seen in the attached photo).
-
Notifications
Why when you are signed into the app and you have notifications why does it re-direct outside the app for you to resign in to actually see the notifications?
24 votesWe have updated our notifications process so that the user does not have to login twice after selecting a notification from the AXS Mobile app.
-
Enable blip box and shifters at the same time.
I want to easily put on or take off clip-on aero bars with clics at the end (some events allow them and some don't) so I can't run wires under the bar tape. I need to use the blip box. but the app won't allow clics or blips connected to the blip box to be active at the same time the shifters are active.
11 votesThis is now possible with the newest versions of firmware for all possible controllers. Ensure the components are up to date and all paired correctly into the AXS system.
Be advised that the default controller actions for the blip box in this scenario will be set to nothing, the user will have to enter the Configure Controls settings in the AXS Mobile app to set the desired reactions.
-
Für einen deutschen User wäre ein deutschsprachiges Menü sicher von Vorteil
Für einen deutschen User wäre ein deutschsprachiges Menü sicher von Vorteil
9 votesWe have added a German language translation, please reach out to us if you find any errors or views that require further translations.
-
It's not clear when my settings have been applied to my AXS components.
After configuring the controls for my AXS components, I get a 'saving' message that appears/disappears, but then it is not clear if these changes have been applied to my components. Do I need to back out of the page in a certain way? What happens if I hard close the app? What happens if I just hit the power button on my phone? Does it cause additional battery drain because I did not disconnect? I feel like I am left wondering...
9 votesSetting are applied when the change is made in the AXS Mobile app.
-
Firmware Update Revert
In the event of a 'hanged' firmware update, the component simply stays 'hanged' and the deraileur system is totally unusable until update can be completed. Can it revert (roll-back) to pre-update status?
7 votesIn the event of a failed or interrupted firmware update, the AXS device will enter a recovery mode where the LED will flash repeatedly. To recovery an AXS device, connect to the part in the AXS Mobile app (screenshot 1) and allow the update to start and finish (screenshots 2 and 3). If you are unable to complete this process please reach out to our Customer Service Representatives by email at apps@sram.com.
-
This feedback platform is obviously abandoned!
This feedback platform is obviously abandoned. None of these ideas ever got implemented. There is no reaction from SRAM anymore.
SRAM AXS web still doesn't work properly: components are shown inconsistent across devices or sometimes don't show up at all. Firmware versions of the components aren't displayed anymore, and notifications for new firmware versions don't work.
And above all this: why the hell is there an SRAM AXS app and a separate SRAM AXS web platform? Why isn't both merged into a properly working app?
6 votes -
6 votes
Tire pressure guide can now be found here:
axs.sram.com/tirepressureguide
-
Batteriestatus für Force - Controller korrekt anzeigen (nur im Online - Modus)
App 2.0.3, SW-Stand Force Controller 2.29.4. Browser via Handy = Iphone IOS 15.1.
In der Online - Abfrage erscheint das Batterie - Warnsignal, im Offline Modus = Battery - Status = grün, Voltage 2,88V. Dies ist erst ab Version 2.29.4.4 votesThis issue is resolved with the release of AXS Mobile 2.0.11 on iOS.
-
Make firmware update 2.4.3 work
On android devices the update from 2.4.2 to 2.4.3 seems to be probelmatic. I can connect and choose "install" but when pressing the AXS button on the component nothing happens.
4 votesThis issue is resolved in the latest update to the AXS Mobile app (1.6.9) on both iOS and Android. Please reach out to us if you continue to encounter this issue.
-
Tirewiz stabil integrieren
Bei der Weiterentwicklung sollten alle verfügbare SRAM Komponenten eingebunden und auch getestet sein in der Version stürzt die App beim Aufruf von tirewiz Komponenten einfach ab
3 votesThis issue is resolved with the new iOS app version 2.0.3. Please update your app to ensure the best user functionality.
-
Issue with App Version 1.11.4
While physical pairing works, current version does not allow re-configuration of reverb to any controller. Unable to swap functionality of reverb with shifting of AXS components (e.g. set up reverb controller to shift down) and set one side of the AXS controller to activate reverb.
3 votesThis issue is now resolved. Please update to the new release of the AXS Mobile app, iOS 1.11.5 (3) and Android 1.9.2 (191060489).
-
Enable the RED eTap (non AXS)
It would be nice, to have the first eTap also in the App
3 votesUnfortunately this is not possible as the eTap does not have a Bluetooth radio, which makes it incompatible with the AXS App.
However, eTap is compatible with AXS Web. Just pair your original eTap to a Garmin head unit and upload the files.
-
Fix Firmware Update Crash
The current iOS version crashes when an firmware update is triggered.
2 votesThis issue is resolved with the new iOS app version 2.0.3. Please update your app to ensure the best user functionality.
-
2 votes
This issue is resolved with the new iOS app version 2.0.3. Please update your app to ensure the best user functionality.
.jpeg){kind=link}
- Don't see your idea?