Firmware Update Revert
In the event of a 'hanged' firmware update, the component simply stays 'hanged' and the deraileur system is totally unusable until update can be completed. Can it revert (roll-back) to pre-update status?
In the event of a failed or interrupted firmware update, the AXS device will enter a recovery mode where the LED will flash repeatedly. To recovery an AXS device, connect to the part in the AXS Mobile app (screenshot 1) and allow the update to start and finish (screenshots 2 and 3). If you are unable to complete this process please reach out to our Customer Service Representatives by email at email@example.com.
Update : I contacted SRAM support (firstname.lastname@example.org). Got in touch with Alex, also called out above. I exchanged a couple of emails with him and they fixed the problem. In the updated app version, the firmware upgrade process is changed. I tried it out and it works now. Thumbs up for the support. I was a very annoying problem, but the support process works.
Don't use the AXS App with Android 10 !!!
The problem several people describe here is a known problem and it makes your gear useless. The work around is to take an older Android device or an Apple device. That is of course if you have that around. I did contact SRAM with my utter disbelieve they allow this to happen in their software ... For those interested : it's a problem that with the bootloader and the bluetooth stack. A type of problem that happens, but should be catched during testing. And if it's not (for some reason), should be mitigated as soon as it's flagged. Which was ... september 29th ..
So for those people now in trouble and unable to ride : no other option than getting somewhere a different device. I'm waiting for an answer of SRAM, because so far I learned 2 things : stay away from this AXS app and stay even further away from firmware upgrades. Don't fix what is not broken ... It's not like somebody will hack you bike ...
Hello. This afternoon I had the same problems as well when I tried to install (update from 2.7.6 to 2.34.1) from my Android 12 mobile.
So I changed to my ipad. It works!
Confirming my email address still doesn´t work.
Hi, my SRAM is stuck in recovery mode, every time I try to update it says update cancelled. Has anyone managed to fix this?
Tobias T commented
Hey ya from Sram, I have got the same problem with a red axs rear derailleur.
I wrote email@example.com.
Let's hope they get in touch with me and fix the bug.
Hello, Had the same problems here. Rear Forcel AXS derailleur stuck in firmware recovery mode while loading the 'other' firmware (not newer! from v2.7 to v2.3).
After installing the SRAM app on another adroid device it worked. Nevertheless I could update the other devices on my bike without any problems. So don't think it was an Android problem. Sram please do something about your app ! (we pay enough :-( i think)
SRAM admin answer isn't helpful!
My rear derailleur isn't finalizing the update from firmware 2.8.1 to 2.19.5. After complete cycle of new firmware download and bluetooth push up to the AXS rear derailleur it says: "Update canceled" and " DFU Device Deconnected".
To have the AXS device now stuck in a frozen status, is a severe design flaw. All would be fine even with the old 2.8.1 firmware if it just shifted as before my attempt to update.
the guy commented
Same here. Rear Rival AXS derailleur stuck in firmware recovery mode while loading the 'other' firmware (not newer! from v2.7 to v2.3). t's raining complaints about it so i'll post my solution and not the bullshit non-solution Sram gave here.
After some internet fora reading i tried using the AXS app on a older Android Phone with ANDROID 8 (instead of Android 12). And voila, firmware installed!
So Sram needs to fix the AXS app immediately because a lot of customers are going to panic!
Andrew Atkins commented
Big thanks to Alex from SRAM who called today and helped push a software fix to the nonfunctional device via my phone app. If you have this problem, you might ask to speak directly with him. Huge help and saved me a few weeks of waiting for a part.
Andrew Atkins commented
Same problem here too. SRAM is sending me a new FD but that won't be here for weeks, if not months. Unacceptable.
Having the same problem with my xplr rear derailleur staying in the loop but updating successfully. Any one having a solution?
I’m having the same issue as others. Update crashed and now the derailleur is flashing a yellowish light and won’t work. Pressing the button does nothing. Is there a fix for this? Guess I shouldn’t have downloaded the app… could be riding right now
SRAM sent me the following file and it worked to get me up and running again
I’m having the exact same problem. The install crashed and now the app doesn’t see the rd which continues to blink green.
David Ryan commented
Hi, any resolution to the above? My firmward on the rear derailler keep cancelling and re-trying, stuck in a bad loop...can't use it
Have exactly the same issue but on rear derailleur. Seems to be stuck in firmware update loop where every time it seems to successfully complete but then cannot pair the derailleur to shifter. Spoke to SRAM who advise kicking off warranty process via bike shop.
I’m having this issue and am going through steps to update firmware on my front derailleur. I have updated it multiple times and it says successful each time but when I connect again to derailleur it says the same update I’ve done over and over again needs to be updated. Any ideas?
I have the same problem in XPLR, the led is flashing green always and doesn't work.
I have the same problem, did you have the problem resolve?
i have the same problem, but the app don't show me the rear derailleur, and its not working