I updated my Force Etap AXS on January 19, 2023, to firmware 2.41.0. I used the bike normally on the 21st, but today when I went out to ride the rear derailleur was not working. I thought it was the battery but after replaced it the problem continues. When installing it the derailleur light stayed ON and remained without working. I also couldn't connect it with the AXS App.

After doing a search on the internet I saw that I should remove the battery, hold the button and install the battery again, this way it would connect to the APP.

The procedure worked, connected to the APP, but it did not work again. (all batteries are charged and working, shifting the front derailleur works normally).

I started the update process, firmware 2.41.0. After a few failed attempts and leaving the gearbox without the battery installed for a few minutes, I tried the process again and the update was completed, but the derailleur light still On and it does not respond to the shifter commands.

I ask for help in which procedure I should adopt.

Attached screenshots from App and a photo from de rear derailleur with the green light On.

Best regards,