SRAM AXS Web
Welcome to the user feedback forum for SRAM AXS Web. Please share your ideas for how we can make AXS web better. We are listening and we use this feedback to prioritize our roadmap!
- We will email you with updates on your feedback and/or requests.
- You can change your preferences in Settings if you would not like to be contacted.
109 results found
-
Activity type detection from Garmin Connect doesn't appear to work
Garmin Connect knows that the activity is a run but that does not appear to populate through to SRAM AXS Web. The activity was listed as a ride.
102 votesActivity type is pulled in from Garmin Connect, you can filter your activity feed by selecting from the activity type drop down.
-
Miles not correct in the AXS feed. Different from what is recorded by Garmin.
When a ride is recorded using my Garmin the milage ridden does not match that shown in the AXS feed. Shouldn't they be the same why would the AXS feed be different?
91 votesWe are now using Garmin’s calculated summary data, such as distance, speed and altitude gain.
-
Critical battery notification
At the beginning of today’s ride I received a “AXS battery critical” pop-up on my Garmin. Shortly thereafter my derailleur died. Is there any way to get notified before my battery gets “critical”? Can we set in the app when to get notified (50%, 25%, 10%)? I go on many 5 hour rides and don’t want to have to remember to fully charge my battery before each one. My Shimano Di2 lasts at least 6 months on a charge, so I’m not used to constantly charging my battery.
31 votesTo receive alerts regarding low battery the following steps are required: Have a SRAMid – login to AXS Mobile with SRAMid – enable notifications – create a bike profile – add AXS components to bike profile – log into Log into AXS Web platform with SRAMid and connect to your 3rd party service (Garmin, Wahoo) or upload your .fit files manually.
When using AXS Mobile and a device is detected with a low battery, you will receive an alert in AXS Mobile that will direct you to the AXS Web platform in your device browser with the description of the alert.
A push notification is sent after an activity is uploaded to AXS Web and a low battery state is detected for a component.Note that you will not get an alert until you use the AXS Mobile or AXS Web platforms and the device has updated its status (either…
-
Display gear usage by moving time
On the component summary/gear usage graphic can you include the option to show gear usage by moving time rather than just elapsed time, so times when the bike is not moving are excluded from the data. There are times when I do not want to use the Garmin auto pause function, which means any break I take on a ride gets captured, Strava etc provided analysis on moving time, so would be good to have this here ax well.
11 votesThe default display of time in gear is now using moving time. Enjoy and thank you for your feedback!
-
Add New Red Etap AXS cassettes 12spd
It is not giving the option on the cassette scroll down menu
73 votesThis issue has been addressed, you should now see a full list of AXS cassettes when editing your bike.
Thank you all for your feedback and support!
-
Elevation gain always shows 0m
All rides uploaded from my Garmin Edge 830 show elevation gain 0m.
Note : I use metric units65 votesWe have fixed a bug related to the elevation gain issue, if you continue to have problems please reach out to us here.
-
Sram report not showing th T10 gear
During rid my Garmin FR945 showing all gears
BUT
The Sram application will not report the T1022 votesCurrently there is a bug with Garmin XX30 series cycling computers and how they capture shifting data. They have released a Beta firmware version that fixes it, that can be found below.
530: https://www8.garmin.com/support/download_details.jsp?id=14953
For those of you with Garmin 820’s, please update your device to the current firmware release.
-
Eagle cassette
Not showing the correct eagle cassette
46 votesWe believe this issue to be solved. Please reach out to us if you encounter this problem.
-
wrong distance
no i didn't do 442km in one hour. Distance massively out... how do I correct it?
31 votesThis issue should be resolved. Please reach out to us here if you continue to have this problem.
-
Remove stationary time in gear
Time in gear: the gray zone. Stationary time is of no interest for 'time in gear.' The whole graphic and time values should focus on 'moving time in gear.'
63 votesAXS Web now only shows moving time in gear. We also added power in gear (if you have a power meter), and distance in gear charts.
-
6 votes
The SRAM AXS 10-36T is available as a drivetrain cassette option.
-
Low Battery Notification
In addition to a percentage indicator instead of that little icon, it would be great if the AXS app could produce a warning once the battery reaches a certain critical level (say, 10 or 20%).
27 votesIf you pair your drive train with your Garmin headunit, you will receive push notifications to your phone when a low battery is detected
-
Power balance measurement
My garmin will show the left and right power balance, don't see the power balance in the web
56 votesWe have added power balance to our Rider Performance charts.
-
Push notifications
It would be really cool if I could control the data that was in the push notifications after a ride.
60 votesUsers now have the ability to choose which notifications are sent in their communication preferences: https://axs.sram.com/riderportal/communications
-
Average speed still not correct
Other platforms are consistent. Last ride 15.8MPH. AXS shows this as 11.8???
35 votesWe fixed the bug related to this issue, if you continue to have problems please reach out to us here.
-
AXS web and app conflicting firmware version data
AXS Web gives me a warning that my left shifter needs a firmware upgrade but the AXS app on iPhone tells me the left shifter is running the latest firmware. Which is correct?
1 voteHello and thank you for the feedback.
The mobile app will have the correct information about your device’s firmware version. AXS Web relies on the information passed from your components either thru interactions with the mobile app or by .fit file activity uploads. Sometimes the data passed to AXS Web can be stale, we are working on improving this process to deliver the most accurate information at all times.
Thanks again for reaching out to us, and please feel free to ask questions or leave any additional feedback here.
-
New ride today wasn’t updated on axs web
Using garmin express after the ride connected with a garmin 530 connected to a pc, axs web didn’t update about the ride. Tried connecting the garmin 530 to a Iphone with a garmin connect app. Also no update. Strava and garmin connect however had the new ride updated.
18 votesThis issue can be resolved by:
- Navigating to https://axs.sram.com/riderportal
- Disconnect from Garmin
- Reconnect to Garmin
-
Not showing FD shifts
Not showing FD shifts.
41 votesThis issue will be resolved on all Garmin Edge xx30 series cycling computers with Garmin’s impending release of new firmware. The beta firmware is available here:
530: https://www8.garmin.com/support/download_details.jsp?id=14953
830: https://forums.garmin.com/sports-fitness/cycling/f/edge-830/213939/new-edge-830-public-beta-5-26-now-available
1030: https://forums.garmin.com/sports-fitness/cycling/f/edge-1030/213938/new-edge-1030-public-beta-9-26-now-available -
Wrong Average Speed
Average speed is showing 1.7mph, but actual average was closer to 8.5mph.
41 votesFixed bug related to imperial units speed conversion
-
way to filter activities
since all the activities from garmin connect synced it'd be nice to filter for just rides instead of showing all activities. alternately it would be good to bulk all activities that are not rides into a different section so it doesn't get confusing
41 votesThis feature is now available, an example of which can be seen in the attached file labeled Activity Feed Filter Tool.
- Don't see your idea?