SRAM AXS Web
Welcome to the user feedback forum for SRAM AXS Web. Please share your ideas for how we can make AXS web better. We are listening and we use this feedback to prioritize our roadmap!
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109 results found
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SRAM AXS Web is broke
It is impossible to access the SRAM WEB AXS page
An error message appears "well, this is embarrassing.... Sorry, this is not working properly"8 votesWe have released a fix for this issue, but Users will need to delete their cache for axs.sram.com to reach the fixed application.
If you continue to have issues please reach out to us here or email us at apps@sram.com
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problems with indoor sessions
I've done several indoor sessions with my quarq power meter and they are not shown in the AXS Web, therefore I cannot check my details.
I got my quarq linked to my Garmin Fenix 5 and I got all the data on my watch/garmin connect
regards12 votesIndoor sessions should now be processed correctly and appear on AXS Web. Please reach out to us here or by email at apps@sram.com if you continue to have this issue.
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Average power and normalized power is different from activity recorded in Garmin edge 530
The average power and normalized power displayed in SRAM AXS Web is higher as compared to the same activity recorded in Garmin edge 530.
Is it due to different algorithms in calculation?
13 votesOur platform uses the standard Normalized Power formula created by Dr. Coggan, which utilizes the total time (not moving time). Details can be seen here: https://www.trainingpeaks.com/blog/normalized-power-intensity-factor-training-stress/
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Total Calories
The Total Calories have been incorrectly transfer by Garmin.
In addition, the value is not meant in kj, but kcal.13 votesUpdated to display kCal from Garmin
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Re-Sync Garmin Activities and select only specific bikes activities
After the initial sync a specific activity was ignored (not sure why). It would be good to be able to force a re-sync to try and get all the activities uploaded into AXS.
In addition, it would be great to filter to only sync activities which were done on my configured bike (I only have one bike with AXS components).14 votesUnfortunately Garmin does not allow us to re-sync activities at this time.
For selecting specific bike activities the Filter Activities feature is now available, an example of which can be seen in the attached file labeled Activity Feed Filter Tool.
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8 votes
SRAM electronic drivetrains are compatible with the following Garmin Devices to display Gear Position and Battery
Bike Computers: Garmin EDGE 1000, 1030, 520, 520 PLUS, 530, 820, 830
Sport Watches: Garmin FENIX (5/5S/5X, 5/5S/5X PLUS), FORERUNNER 935XT -
Dropper and axs
Why do I need to create 2 bikes for the gear shifter asx control and the dropper. Both are obviously on the same bike!
1 voteHere is a video demonstrating how to pair multiple AXS systems together.
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Ad components
I have a bike with axs xo1 derailleur and see that in the app. But can not ad the axs reverb. It says only one axs system can be assigned to the bike. What is wrong?
3 votesThis video shows how to pair multiple AXS parts into one system.
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13 votes
Resolved issues related to missed Garmin FIT file syncing. If this problem occurs again, please let us know.
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Shows false movingtime and distance and somethimes "low battery" without low battery
Shows false movingtime and distance and somethimes "low battery" without low battery
8 votesImproved the moving time and total distance calculation.
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11 votes
Power in gear is now available if you have a power meter and shifter recorded in your activity.
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Ride data for non-AXS bikes shows crazy gears
Rides from non-AXS enabled bikes shows 255 gears in the summary which is clearly not ideal. If there are no AXS gear data, it should default to 0, not 255...
3 votesThis issue has been resolved
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Describe how FTP and LTHr are derived; or if this is a default number.
Describe how FTP and LTHr are derived; or if this is a default number.
1 voteFTP and LTHr are set with default settings – FTP is 200 Watts and LTHr is 170 BPM.
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I would love to see the battery levels in both derailers and
I would love to see battery levels for both derailers, and both shifters.
1 voteAXS Mobile versions 1.7.5 for iOS and 1.7.0 for Android solves the issue of battery levels not appearing in the app.
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Incorrect Battery life notifications web Vs SRAM AXS mobile app..
Currently through the web i got an email notification indicating that the force controllers (L & R) have low remaining battery life. And in the SRAM AXS Mobile app i get the notification that the Force FD is the one with low battery life and this is consistent with the red light indicator...please review and correct to make all battery life data consistent.
8 votesAdded improvements on how we battery status is displayed.
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Desde la última actualización no mide bien los watios
No se muestra en el garmin el porcentaje de watios en cada biela.
Antes de la actualización si que lo media.1 vote -
Add bike from SRAM AXS app
I’ve already got my bike that has SRAM axs installed on the app, copy to web
7 votesThis issue should be resolved. Please reach out to us here if you continue to have this problem.
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my garmin 1030 does not record uniformity, balance, pedaling efficiency! how should the Quark be set with the Garmin 1030?
my garmin 1030 does not record uniformity, balance, pedaling efficiency! how should the Quark be set with the Garmin 1030?
2 votesIf you have any issues with a Quarq power meter and cycling computers, please reach out to Quarq Customer Service, you can find them by email at thinkfast@quarq.com or by phone at 1-800-660-6853.
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Tyrewiz timestamp
Tyrewiz shows psi on graph but no timestamp/mileage info. I’d like to know where I burped my tire etc..
7 votes -
Notification elevation gain in metres
Notifications should show elevation gain in metres not kilometres.
6 votesNotifications going forward should display units in meters or feet
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