SRAM AXS Web
Welcome to the user feedback forum for SRAM AXS Web. Please share your ideas for how we can make AXS web better. We are listening and we use this feedback to prioritize our roadmap!
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109 results found
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SRAM AXS Web integrates with Garmin and Wahoo but not… Hammerhead? What?
There was an acquisition IIRC…
1 voteHi, David! Thanks for this idea! This feature was released in June, just a few months ago. See the Hammerhead release notes from June 2, 2022. However, the integration is enabled from the Hammerhead Dashboard in the Accounts menu. You can read more about that in this Hammerhead support article.
On the AXS Web side, we do have a link to take you directly to the Hammerhead Accounts menu. You can access that by selecting your profile icon > Settings > Account. You will find the Hammerhead link under the Import Activity Applications (screenshot attached).
I've been using this feature since it's release and it's great! Please let us know if you encounter any issues. Thanks!
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primary
I have a new bike with AXS etap. When trying to setup with the APP, it has forced the front derailer as primary and I cannot find a way to reset this. I have removed everything from the bike in the app, tried restarting the process. It never makes the rear derailer the primary, even if I have the battery removed from the front derailer. As soon as I replace the battery, the app shows the front derailer and lists it as primary. How to reset this?
1 voteSimply re-pair your AXS components to make the RD the primary device, as seen here:
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Hammerhead K2 Connectivity
First outdoor ride of the season and first outdoor with with my new Red eTap Axs. I just noticed that the K2 does not connect with the axs.sram.com website, making those sweet detailed breakdowns and data visualizations out of reach. Given the acquisition by SRAM, has this option been prioritized in your product roadmap? If not, can I make the suggestion that it does.
Thanks in advance.
Cheers,
Stefan20 votesConnect your Hammerhead account to your AXS account within the Hammerhead Dashboard:
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1 vote
Unfortunately, the Garmin Forerunner 245 is not compatible with the ANT Shifting profile.
Here is a link to a directory of compatible devices for AXS ANT shifting profile: https://www.thisisant.com/directory/filter/~/~/~/276/
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Crashes constantly
The app crashes for the Tyrewiz section whenever I change from BAR to PSI. I can close every other app on my phone and it will 100% of the time crash. The app is up to date and the firmware for both Tyrewiz valves are also up to date.
3 votesThis issue is resolved with the new iOS app version 2.0.3. Please update your app to ensure the best user functionality.
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modifica trasmissione
Sul Sito sram axs web nelle opzioni modifica trasmissione anche se vengono aggiunti i rapporti giusti della corona e del pacco pignoni dopo averli salvati non vengono correttamente visualizzati
esempio 48x35t corona e 10-33t pacco pignone
i rapporti di cambio potenza e trasmissione vengono visualizzati con numeri da 1 al 10 i rapporti pacco pignoni
1 la dimensione corona al posto del 481 voteThis issue has been resolved.
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I use to see the tooth count on the rear cog on the gear usage. Now I just see gears numbered one through twelve.
I use to see the tooth count on the rear cog on the gear usage. Now I just see gears numbered one through twelve. I have edited drivetrain and it remains the same
1 voteThis issue has been resolved.
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Fix you new 2.02 V it wont allow to chose PSI _ BAR when you push PSI it turn off the App.App.
Fix your new 2.02V It won't allow to chose PSI TIREWIZ stays on BAR, when you push PSI the App turn it self off. Please fix it.
1 voteThis issue is resolved with the new iOS app version 2.0.3. Please update your app to ensure the best user functionality.
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Drivetrain Info not recording
Drivetrain not showing up and not displaying changes when I manually modify it in an activity.
1 voteBike drivetrain settings have been reenabled. Apologies for the outage
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Web site Broken
As of the morning of 23 June 2021 your web site has erased my bike information and will not allow me to save a new bike. What gives? The app still works fine and still knows my bike details.
1 voteWe experienced an increase in error rates in our web services overnight, which resulted in some riders being unable to access their bikes and components via AXS App and AXS Web. Our Engineering team has identified and restored functionality as of 10:10am MT. We apologize for the interruption
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Is it possible to change the units that Tyrewiz reports in
Is there a way of changing the units that Tyrewiz reports in I recorded it to my Garmin in PSI. is there a setting I'm missing in the web App
1 voteChanging the units your Tyrewiz reports can be found in the System Options in the AXS Mobile App, as seen in the attached screenshot.
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AXS web and app conflicting firmware version data
AXS Web gives me a warning that my left shifter needs a firmware upgrade but the AXS app on iPhone tells me the left shifter is running the latest firmware. Which is correct?
1 voteHello and thank you for the feedback.
The mobile app will have the correct information about your device’s firmware version. AXS Web relies on the information passed from your components either thru interactions with the mobile app or by .fit file activity uploads. Sometimes the data passed to AXS Web can be stale, we are working on improving this process to deliver the most accurate information at all times.
Thanks again for reaching out to us, and please feel free to ask questions or leave any additional feedback here.
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have to unlink and relink
for new rides to show up i have to unlink and relink my wahoo account.
1 voteThis problem is now resolved. If you continue to have this problem please reach out to us here or by email at apps@sram.com.
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Display current gear
I would love a way to view the current gear. I have a scott enike with kiox display amd it would he amazing if the rear derialure could connect to that, or other third party devices, and display the current gear
1 voteIt looks like the Kiox does not have the ability to connect to external sensors, however the ability to show the current gear is available in a number of cycling computers. See link for more details: https://www.sram.com/en/sram/road/campaigns/pairing-garmin-and-wahoo-with-gearing
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Fix the Rider Profile
Every time I try to update my rider profile, when I attempt to enter my birthdate, the page crashes and I get a popup saying - something is not working properly - please refresh the page, wait 30 minute or post feedback. Tried refreshing and tried waiting, with same result. So, I'm posting feedback. See attached. Is there a preferred browser or is this just a bug?
2 votesWe apologize for the inconvenience, this bug has been fixed.
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Garmindata
I just linked up my garmin app data to share on axs.not only did it import my ride data, it imported every other activity, running, walking, gym etc including location bubbles which i have previously put in place for privacy. This was a concern so its since been deleted. Of you can work out only importing ride data, I may use again.
Secondly there is not much more data you have that i can't find on garmin and strava. Its almost like there's a double up on data fields.
Lastly, with the 2.7.3 update, it was difficult to find what…
1 voteThanks for the feedback!
Garmin Connect doesn’t allow us to specify the activity type, they send everything. However we do allow for filtering your AXS Feed by activity type, give it a try!
For your privacy concerns, AXS Web defaults all activities as private. ONLY you can see the content.
We do have similar content as Strava and Garmin, but AXS Web does provide additional content about your AXS components (like Time in Gear, Normalized Power Curves, Tire Pressure data, etc) with the addition of sending you low battery and firmware update information about your components.
We will try to improve our firmware update process going forward. Thanks for your comments.
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Inaccurate operating time
I have had my power meter longer than the derailleur that is on my bike. The power meter claims 96.9 hours and the derailleur claims 976.7 hours.
1 vote -
Dropper and axs
Why do I need to create 2 bikes for the gear shifter asx control and the dropper. Both are obviously on the same bike!
1 voteHere is a video demonstrating how to pair multiple AXS systems together.
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6 votes
The SRAM AXS 10-36T is available as a drivetrain cassette option.
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AXS Web App Component Statistic for Battery Status and Operating time for RD/FD and Left/Right controllers are reversed
Every time I have received a low battery indication for the left and right controllers, I charged the RD/FD battery to resolve the low battery indication. On the last occurrence I also made note of the operating time for all the components. The operating time for the left and right controllers displayed 26 hours, consistent with the time elapsed since I charged the RD/RD batteries and were reset to zero after replacing RD/FD batteries. Also the time for the RD/FD seems usually high for number mile I have on the bike, question the accuracy or what the value represents.
2 votesFixed an issue with users receiving incorrect low battery push notifications.
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