SRAM AXS Web
Welcome to the user feedback forum for SRAM AXS Web. Please share your ideas for how we can make AXS web better. We are listening and we use this feedback to prioritize our roadmap!
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109 results found
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Display gear usage by moving time
On the component summary/gear usage graphic can you include the option to show gear usage by moving time rather than just elapsed time, so times when the bike is not moving are excluded from the data. There are times when I do not want to use the Garmin auto pause function, which means any break I take on a ride gets captured, Strava etc provided analysis on moving time, so would be good to have this here ax well.
11 votesThe default display of time in gear is now using moving time. Enjoy and thank you for your feedback!
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Describe how FTP and LTHr are derived; or if this is a default number.
Describe how FTP and LTHr are derived; or if this is a default number.
1 voteFTP and LTHr are set with default settings – FTP is 200 Watts and LTHr is 170 BPM.
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I would love to see the battery levels in both derailers and
I would love to see battery levels for both derailers, and both shifters.
1 voteAXS Mobile versions 1.7.5 for iOS and 1.7.0 for Android solves the issue of battery levels not appearing in the app.
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retire bike
have the ability to retire a bike from your lists of bikes so you can keep a record of all rides done with that bike.
ideally having a field to identify why it's being retired would be good as well
- sold
- stolen
- crashed
- etc4 votesYou now have the ability to retire a bike profile.
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Make AXS Web use all of my screen.
Right now its a little slice down the middle. I've got a big monitor, why not let me examine my activity in a big view?
This would also make it easier to select on the elevation map when I want to see a small section of a large ride.
7 votesUsers now have the ability to expand their charts in the activity detail pages.
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Desde la última actualización no mide bien los watios
No se muestra en el garmin el porcentaje de watios en cada biela.
Antes de la actualización si que lo media.1 vote -
Email Notification for AXS WEB English Only
The email announcement sent out for AXS Web is not offered in any language but English.
11 votes -
Ride data for non-AXS bikes shows crazy gears
Rides from non-AXS enabled bikes shows 255 gears in the summary which is clearly not ideal. If there are no AXS gear data, it should default to 0, not 255...
3 votesThis issue has been resolved
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logout button not visible
can not see a simple logout button at the page.
1 vote -
I want to know how much time/distance with each gear combo, for example 46/15 or 33/15.
Knowing which cog time/distance by it self is not that helpful.
1 voteYou can breakdown the time in gear for individual chainrings by clicking on the chainring bar in the Gear Histogram chart
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Axs Ride report shows "Tomorrow 5:13am" Definitely rode today
My feed shows my morning ride today as being Tomorrow. We don't all live in the same timezone.....
1 vote -
Gear usage reversed
The gear usage of the front rings is reversed.
I have definetely mainly used the bigger front ring.30 votesCurrently there is a bug with Garmin XX30 series cycling computers and how they capture shifting data. They have released a Beta firmware version that fixes it, that can be found below.
530: https://www8.garmin.com/support/download_details.jsp?id=14953
For those of you with Garmin 820’s, please update your device to the current firmware release.
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1 vote
This issue will be resolved on all Garmin Edge xx30 series cycling computers with Garmin’s impending release of new firmware. The beta firmware is available here:
530: https://www8.garmin.com/support/download_details.jsp?id=14953
830: https://forums.garmin.com/sports-fitness/cycling/f/edge-830/213939/new-edge-830-public-beta-5-26-now-available
1030: https://forums.garmin.com/sports-fitness/cycling/f/edge-1030/213938/new-edge-1030-public-beta-9-26-now-available -
3 votes
This issue should now be resolved. If you still having any problems please reach out to us here or by email at apps@sram.com
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AXS ride feed shows wrong time
AXS ride feed shows wrong time
I have double checked my Garmin. It shows GPS fed local time ie PST (in 24 hr format obviously) but the AXS ride records display the time at UTC/ GMT so they are out by 8 hours as far as I am concerned. I have checked setting and other than choosing 24 hr time format there does not appear to be any way to correct this at this stage6 votes -
my garmin 1030 does not record uniformity, balance, pedaling efficiency! how should the Quark be set with the Garmin 1030?
my garmin 1030 does not record uniformity, balance, pedaling efficiency! how should the Quark be set with the Garmin 1030?
2 votesIf you have any issues with a Quarq power meter and cycling computers, please reach out to Quarq Customer Service, you can find them by email at thinkfast@quarq.com or by phone at 1-800-660-6853.
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Critical battery notification
At the beginning of today’s ride I received a “AXS battery critical” pop-up on my Garmin. Shortly thereafter my derailleur died. Is there any way to get notified before my battery gets “critical”? Can we set in the app when to get notified (50%, 25%, 10%)? I go on many 5 hour rides and don’t want to have to remember to fully charge my battery before each one. My Shimano Di2 lasts at least 6 months on a charge, so I’m not used to constantly charging my battery.
31 votesTo receive alerts regarding low battery the following steps are required: Have a SRAMid – login to AXS Mobile with SRAMid – enable notifications – create a bike profile – add AXS components to bike profile – log into Log into AXS Web platform with SRAMid and connect to your 3rd party service (Garmin, Wahoo) or upload your .fit files manually.
When using AXS Mobile and a device is detected with a low battery, you will receive an alert in AXS Mobile that will direct you to the AXS Web platform in your device browser with the description of the alert.
A push notification is sent after an activity is uploaded to AXS Web and a low battery state is detected for a component.Note that you will not get an alert until you use the AXS Mobile or AXS Web platforms and the device has updated its status (either…
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Not recognizing the FD shifts
See the attached files. It is not recognizing the front ring. Weird that it shows up for power in gears screen though.
1 voteThis issue will be resolved on all Garmin Edge xx30 series cycling computers with Garmin’s impending release of new firmware. The beta firmware is available here:
530: https://www8.garmin.com/support/download_details.jsp?id=14953
830: https://forums.garmin.com/sports-fitness/cycling/f/edge-830/213939/new-edge-830-public-beta-5-26-now-available
1030: https://forums.garmin.com/sports-fitness/cycling/f/edge-1030/213938/new-edge-1030-public-beta-9-26-now-available
9 comments -
Would be nice to have filters on the feed - limit results by a certain bike/activity type
i.e. Looking for my MTB rides, have to scroll past a bunch of road rides.
1 voteYou can now filter your activity feed by bike, activity type, and date
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Sram report not showing th T10 gear
During rid my Garmin FR945 showing all gears
BUT
The Sram application will not report the T1022 votesCurrently there is a bug with Garmin XX30 series cycling computers and how they capture shifting data. They have released a Beta firmware version that fixes it, that can be found below.
530: https://www8.garmin.com/support/download_details.jsp?id=14953
For those of you with Garmin 820’s, please update your device to the current firmware release.
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