SRAM AXS Web
Welcome to the user feedback forum for SRAM AXS Web. Please share your ideas for how we can make AXS web better. We are listening and we use this feedback to prioritize our roadmap!
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109 results found
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I would like to get a notification when my batteries are low in either rechargable and standard batteries
I would like to get a notification when my batteries are low in either rechargable and standard batteries
116 votesTo receive alerts regarding low battery the following steps are required: Have a SRAMid – login to AXS Mobile with SRAMid – enable notifications – create a bike profile – add AXS components to bike profile – log into Log into AXS Web platform with SRAMid and connect to your 3rd party service (Garmin, Wahoo) or upload your .fit files manually.
When using AXS Mobile and a device is detected with a low battery, you will receive an alert in AXS Mobile that will direct you to the AXS Web platform in your device browser with the description of the alert.
A push notification is sent after an activity is uploaded to AXS Web and a low battery state is detected for a component.Note that you will not get an alert until you use the AXS Mobile or AXS Web platforms and the device has updated its status (either…
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Low Battery Notification
In addition to a percentage indicator instead of that little icon, it would be great if the AXS app could produce a warning once the battery reaches a certain critical level (say, 10 or 20%).
27 votesIf you pair your drive train with your Garmin headunit, you will receive push notifications to your phone when a low battery is detected
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2 votes
You can control your push notifications within the communication preferences page:
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Ad components
I have a bike with axs xo1 derailleur and see that in the app. But can not ad the axs reverb. It says only one axs system can be assigned to the bike. What is wrong?
3 votesThis video shows how to pair multiple AXS parts into one system.
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More Languages
Please add support for more language translations please.
73 votesAdd more translation options to AXS Web. Navigate to the rider profile page to update your language preferences.
https://axs.sram.com/riderportal/profile -
My 12th gear is not showing up on AXS ride reports, even though it does reflect on my Garmin. IMy gear accurately reflects a 10-33 cassette.
Show all 12 gears in AXS usage reports.
14 votesThis issue will be resolved on all Garmin Edge xx30 series cycling computers with Garmin’s impending release of new firmware. The beta firmware is available here:
530: https://www8.garmin.com/support/download_details.jsp?id=14953
830: https://forums.garmin.com/sports-fitness/cycling/f/edge-830/213939/new-edge-830-public-beta-5-26-now-available
1030: https://forums.garmin.com/sports-fitness/cycling/f/edge-1030/213938/new-edge-1030-public-beta-9-26-now-available -
No more double logins
Seems silly to click the app and then need to log in on the webpage. Make the app handle it all.
115 votesWe have updated our platform to no longer require double logins.
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SRAM AXS Web is broke
It is impossible to access the SRAM WEB AXS page
An error message appears "well, this is embarrassing.... Sorry, this is not working properly"8 votesWe have released a fix for this issue, but Users will need to delete their cache for axs.sram.com to reach the fixed application.
If you continue to have issues please reach out to us here or email us at apps@sram.com
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Shows false movingtime and distance and somethimes "low battery" without low battery
Shows false movingtime and distance and somethimes "low battery" without low battery
8 votesImproved the moving time and total distance calculation.
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wrong distance
no i didn't do 442km in one hour. Distance massively out... how do I correct it?
31 votesThis issue should be resolved. Please reach out to us here if you continue to have this problem.
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New ride today wasn’t updated on axs web
Using garmin express after the ride connected with a garmin 530 connected to a pc, axs web didn’t update about the ride. Tried connecting the garmin 530 to a Iphone with a garmin connect app. Also no update. Strava and garmin connect however had the new ride updated.
18 votesThis issue can be resolved by:
- Navigating to https://axs.sram.com/riderportal
- Disconnect from Garmin
- Reconnect to Garmin
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Upload Activities that don't auto-snyc
Not all of my Garmin Activities will sync, and in particular, none of my AXS bikes. The ability to Browse a File and Manually Upload would be sweet.
3 votesManually uploading .FIT files from Garmin is now available, an example of which can be seen in the attached file labeled Manual FIT Upload.
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Incorrect Battery life notifications web Vs SRAM AXS mobile app..
Currently through the web i got an email notification indicating that the force controllers (L & R) have low remaining battery life. And in the SRAM AXS Mobile app i get the notification that the Force FD is the one with low battery life and this is consistent with the red light indicator...please review and correct to make all battery life data consistent.
8 votesAdded improvements on how we battery status is displayed.
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Average speed still not correct
Other platforms are consistent. Last ride 15.8MPH. AXS shows this as 11.8???
35 votesWe fixed the bug related to this issue, if you continue to have problems please reach out to us here.
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Tyrewiz timestamp
Tyrewiz shows psi on graph but no timestamp/mileage info. I’d like to know where I burped my tire etc..
7 votes -
I want to zoom in on my charts
I'd like to be able to zoom in on a smaller section of my power or cadence chart.
2 votes -
Gear information on Segment
Later show the gear information in segment, so you can compare you're efforts on your cadence and gear...
21 votesThe selector tool can be used to isolate portions of your ride and charts will be filtered accordingly.
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Eagle cassette
Not showing the correct eagle cassette
46 votesWe believe this issue to be solved. Please reach out to us if you encounter this problem.
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Funktioniert nicht mit Garmin Fenix 5x. ich habe eine Eagle und kann dort nur 2 Kettenblätter und 11 Ritzel eingeben
Garmin muss die Fenix updaten
5 votesMake sure you are on the latest Garmin firmware version as they have recently added support for more shifting sensors and gearing options.
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Notification elevation gain in metres
Notifications should show elevation gain in metres not kilometres.
6 votesNotifications going forward should display units in meters or feet
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