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SRAM AXS Web

Welcome to the user feedback forum for SRAM AXS Web. Please share your ideas for how we can make AXS web better. We are listening and we use this feedback to prioritize our roadmap!

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    109 results found

    1. 1 vote

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      Hi, David! Thanks for this idea! This feature was released in June, just a few months ago. See the Hammerhead release notes from June 2, 2022. However, the integration is enabled from the Hammerhead Dashboard in the Accounts menu. You can read more about that in this Hammerhead support article.


      On the AXS Web side, we do have a link to take you directly to the Hammerhead Accounts menu. You can access that by selecting your profile icon > Settings > Account. You will find the Hammerhead link under the Import Activity Applications (screenshot attached).


      I've been using this feature since it's release and it's great! Please let us know if you encounter any issues. Thanks!

    2. primary

      I have a new bike with AXS etap. When trying to setup with the APP, it has forced the front derailer as primary and I cannot find a way to reset this. I have removed everything from the bike in the app, tried restarting the process. It never makes the rear derailer the primary, even if I have the battery removed from the front derailer. As soon as I replace the battery, the app shows the front derailer and lists it as primary. How to reset this?

      1 vote

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    3. 1 vote

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    4. modifica trasmissione

      Sul Sito sram axs web nelle opzioni modifica trasmissione anche se vengono aggiunti i rapporti giusti della corona e del pacco pignoni dopo averli salvati non vengono correttamente visualizzati
      esempio 48x35t corona e 10-33t pacco pignone
      i rapporti di cambio potenza e trasmissione vengono visualizzati con numeri da 1 al 10 i rapporti pacco pignoni
      1 la dimensione corona al posto del 48

      1 vote

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    5. I use to see the tooth count on the rear cog on the gear usage. Now I just see gears numbered one through twelve.

      I use to see the tooth count on the rear cog on the gear usage. Now I just see gears numbered one through twelve. I have edited drivetrain and it remains the same

      1 vote

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    6. Fix you new 2.02 V it wont allow to chose PSI _ BAR when you push PSI it turn off the App.App.

      Fix your new 2.02V It won't allow to chose PSI TIREWIZ stays on BAR, when you push PSI the App turn it self off. Please fix it.

      1 vote

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      This issue is resolved with the new iOS app version 2.0.3. Please update your app to ensure the best user functionality.

    7. Drivetrain Info not recording

      Drivetrain not showing up and not displaying changes when I manually modify it in an activity.

      1 vote

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    8. Web site Broken

      As of the morning of 23 June 2021 your web site has erased my bike information and will not allow me to save a new bike. What gives? The app still works fine and still knows my bike details.

      1 vote

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      We experienced an increase in error rates in our web services overnight, which resulted in some riders being unable to access their bikes and components via AXS App and AXS Web. Our Engineering team has identified and restored functionality as of 10:10am MT. We apologize for the interruption

    9. Is it possible to change the units that Tyrewiz reports in

      Is there a way of changing the units that Tyrewiz reports in I recorded it to my Garmin in PSI. is there a setting I'm missing in the web App

      1 vote

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      Changing the units your Tyrewiz reports can be found in the System Options in the AXS Mobile App, as seen in the attached screenshot.

    10. AXS web and app conflicting firmware version data

      AXS Web gives me a warning that my left shifter needs a firmware upgrade but the AXS app on iPhone tells me the left shifter is running the latest firmware. Which is correct?

      1 vote

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      1 comment  ·  Admin →
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      Hello and thank you for the feedback.

      The mobile app will have the correct information about your device’s firmware version.  AXS Web relies on the information passed from your components either thru interactions with the mobile app or by .fit file activity uploads.  Sometimes the data passed to AXS Web can be stale, we are working on improving this process to deliver the most accurate information at all times.

      Thanks again for reaching out to us, and please feel free to ask questions or leave any additional feedback here.

    11. have to unlink and relink

      for new rides to show up i have to unlink and relink my wahoo account.

      1 vote

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    12. Display current gear

      I would love a way to view the current gear. I have a scott enike with kiox display amd it would he amazing if the rear derialure could connect to that, or other third party devices, and display the current gear

      1 vote

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    13. Garmindata

      I just linked up my garmin app data to share on axs.not only did it import my ride data, it imported every other activity, running, walking, gym etc including location bubbles which i have previously put in place for privacy. This was a concern so its since been deleted. Of you can work out only importing ride data, I may use again.

      Secondly there is not much more data you have that i can't find on garmin and strava. Its almost like there's a double up on data fields.

      Lastly, with the 2.7.3 update, it was difficult to find what…

      1 vote

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      Thanks for the feedback!

      Garmin Connect doesn’t allow us to specify the activity type, they send everything. However we do allow for filtering your AXS Feed by activity type, give it a try!

      For your privacy concerns, AXS Web defaults all activities as private. ONLY you can see the content.

      We do have similar content as Strava and Garmin, but AXS Web does provide additional content about your AXS components (like Time in Gear, Normalized Power Curves, Tire Pressure data, etc) with the addition of sending you low battery and firmware update information about your components.

      We will try to improve our firmware update process going forward. Thanks for your comments.

    14. Inaccurate operating time

      I have had my power meter longer than the derailleur that is on my bike. The power meter claims 96.9 hours and the derailleur claims 976.7 hours.

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      completed  ·  0 comments  ·  Admin →
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    15. Dropper and axs

      Why do I need to create 2 bikes for the gear shifter asx control and the dropper. Both are obviously on the same bike!

      1 vote

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    16. Describe how FTP and LTHr are derived; or if this is a default number.

      Describe how FTP and LTHr are derived; or if this is a default number.

      1 vote

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    17. I would love to see the battery levels in both derailers and

      I would love to see battery levels for both derailers, and both shifters.

      1 vote

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      AXS Mobile versions 1.7.5 for iOS and 1.7.0 for Android solves the issue of battery levels not appearing in the app.

    18. Desde la última actualización no mide bien los watios

      No se muestra en el garmin el porcentaje de watios en cada biela.
      Antes de la actualización si que lo media.

      1 vote

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      completed  ·  0 comments  ·  Admin →
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    19. logout button not visible

      can not see a simple logout button at the page.

      1 vote

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    20. I want to know how much time/distance with each gear combo, for example 46/15 or 33/15.

      Knowing which cog time/distance by it self is not that helpful.

      1 vote

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      You can breakdown the time in gear for individual chainrings by clicking on the chainring bar in the Gear Histogram chart

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