Critical battery notification
At the beginning of today’s ride I received a “AXS battery critical” pop-up on my Garmin. Shortly thereafter my derailleur died. Is there any way to get notified before my battery gets “critical”? Can we set in the app when to get notified (50%, 25%, 10%)? I go on many 5 hour rides and don’t want to have to remember to fully charge my battery before each one. My Shimano Di2 lasts at least 6 months on a charge, so I’m not used to constantly charging my battery.
To receive alerts regarding low battery the following steps are required: Have a SRAMid – login to AXS Mobile with SRAMid – enable notifications – create a bike profile – add AXS components to bike profile – log into Log into AXS Web platform with SRAMid and connect to your 3rd party service (Garmin, Wahoo) or upload your .fit files manually.
When using AXS Mobile and a device is detected with a low battery, you will receive an alert in AXS Mobile that will direct you to the AXS Web platform in your device browser with the description of the alert.
A push notification is sent after an activity is uploaded to AXS Web and a low battery state is detected for a component.
Note that you will not get an alert until you use the AXS Mobile or AXS Web platforms and the device has updated its status (either via an interaction with AXS Mobile or an activity upload has completed).
Please see attached screen shot for a guide to battery life intervals.
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Katie johnson commented
I have the same battery issue on my Force AXS rear derailleur. Red led showing on derailleur and Critical Battery Warning on head unit. I have tried many ways but no success. I will email Sram support to ask for help.
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babakovic@gmail.com commented
I started having this same issue about two weeks ago. Garmin Edge 520 had a notice, "Front derailleur battery critical." I thought it was strange since I had recently charged both front and rear derailleur batteries. So I ignored. Now, every time I start a ride, same notice. On the bike stand, front derailleur battery indicator flashes red. When I switch rear battery to FD, solid green. Within less than one minute, same battery on FD, flashing red. Switch batteries again and same sequence occurs. Checked firmware. Everything on the bike is up to date. Has anyone found a solution? Is this a warranty issue?
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guystanton1846@gmail.com commented
Have had the same William, no problem for months then just saying critical on rear. SRAM recommend sending the derailleur back and they will replace.
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William Negrone commented
I am having the same issue with my ASX Force - rear derailleur only showing red flash when shifting. The same battery shows green on front derailleur. both fully charged and are only 5 months old. they were both holding charge for weeks before the notification started to appear. Have not gone for a ride with the warning showing. will post again when I do.
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michael.andi89@gmail.com commented
Suddenly my RD Sram died completely. even though I have already charged all the batteries.
Tried replacing a new battery, but it still doesn't work