AXS web and app conflicting firmware version data
AXS Web gives me a warning that my left shifter needs a firmware upgrade but the AXS app on iPhone tells me the left shifter is running the latest firmware. Which is correct?
david.weinberg@gmail.com
shared this idea
Hello and thank you for the feedback.
The mobile app will have the correct information about your device’s firmware version. AXS Web relies on the information passed from your components either thru interactions with the mobile app or by .fit file activity uploads. Sometimes the data passed to AXS Web can be stale, we are working on improving this process to deliver the most accurate information at all times.
Thanks again for reaching out to us, and please feel free to ask questions or leave any additional feedback here.
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mitschke.robert@gmail.com
commented
This hasn't improved at all. SRAM AXS web constantly shows a new firmware version for both shifters - which is already installed. When I force reset the shifters and force re-install the latest firmware (by taking out the battery and holding the AXS-button while reinstalling it) AXS web shows the correct version - but just for a couple of days.
