Loaner Bikes for Warrantied Parts
This is not specifically related to AXS web, but I'd just like to recommend some sort of loaner bike program as part of your warranty. My Force AXS rear derailleur died on Friday, so I had to wait through the weekend to file my warranty claim. Weekends are so so so precious for my training - both fitness and mental health. Local shop says itll be about a week to get the replacement part. They plan to offer me a loaner tomorrow night, out of their own generosity, but I've already lost 4 days of training in the middle of race season. Hurts even more knowing that derailleur failure seems to be a known problem, and that this is such a premium product that racers and serious riders depend on. It'd be nice to know that SRAM was looking out for me and there was a way to keep me on the bike during this period.