Firmware Update Revert
In the event of a 'hanged' firmware update, the component simply stays 'hanged' and the deraileur system is totally unusable until update can be completed. Can it revert (roll-back) to pre-update status?
In the event of a failed or interrupted firmware update, the AXS device will enter a recovery mode where the LED will flash repeatedly. To recovery an AXS device, connect to the part in the AXS Mobile app (screenshot 1) and allow the update to start and finish (screenshots 2 and 3). If you are unable to complete this process please reach out to our Customer Service Representatives by email at apps@sram.com.
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verge17@gmx.de commented
Having the same problem with my xplr rear derailleur staying in the loop but updating successfully. Any one having a solution?
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dmacburnie@hrce.ca commented
I’m having the same issue as others. Update crashed and now the derailleur is flashing a yellowish light and won’t work. Pressing the button does nothing. Is there a fix for this? Guess I shouldn’t have downloaded the app… could be riding right now
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hz204c@gmail.com commented
SRAM sent me the following file and it worked to get me up and running again
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hz204c@gmail.com commented
I’m having the exact same problem. The install crashed and now the app doesn’t see the rd which continues to blink green.
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David Ryan commented
Hi, any resolution to the above? My firmward on the rear derailler keep cancelling and re-trying, stuck in a bad loop...can't use it
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sofian.shafique@gmail.com commented
Have exactly the same issue but on rear derailleur. Seems to be stuck in firmware update loop where every time it seems to successfully complete but then cannot pair the derailleur to shifter. Spoke to SRAM who advise kicking off warranty process via bike shop.
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charlierundell@hotmail.com commented
I’m having this issue and am going through steps to update firmware on my front derailleur. I have updated it multiple times and it says successful each time but when I connect again to derailleur it says the same update I’ve done over and over again needs to be updated. Any ideas?
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manel@judoka.cat commented
I have the same problem in XPLR, the led is flashing green always and doesn't work.
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tatipituxo@hotmail.com commented
I have the same problem, did you have the problem resolve?
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lisandro.jacobus@dbccompany.com.br commented
i have the same problem, but the app don't show me the rear derailleur, and its not working
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Bart DP commented
Did you get this problem solved? I have the same problem.
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fqgrbz6fpf@privaterelay.appleid.com commented
I have a derailleur that competes this process but still reverts back to recovery mode. I can’t break the cycle.
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josemaria.alfin@gmail.com commented
I tried the same by different ways, but I think it is not possible. As consequence of the firmware upgrade, my rear derrailleur do not recognize the battery and it is not working. Frustrating.