Skip to content

SRAM AXS Mobile

Welcome to the feedback portal for SRAM AXS App. We want to hear your feedback! 

    • We will email you with updates on your feedback and/or requests. 
    • You can change your preferences in Settings if you would not like to be contacted.

    227 results found

    1. Adding parts or AXS groups to a bike is confusing.

      When I am in a bike profile at the very bottom is an option to add parts or AXS groups to my bike. I click search for parts, I go to a new screen with the component and a 'connect' button. It's not clear to me how to add this to my bike? Shouldn't my options just be 'add component'?

      46 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      How important is this to you?

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)
    2. Show that a component's firmware is up to date without having to 'click into' the component.

      Why do I need to go 'levels' deep to check to see if the firmware is up to date? The name and serial number are already listed on the top level. I get this same information with firmware version added after clicking one menu deeper. Can't I just see "FW' and a red light/green light or something?

      120 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      How important is this to you?

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)
    3. Make the devices stay awake longer so I can connect to them!

      I feel like the devices to go sleep very quickly after they show as awake in my bike profile. By the time I get around to connecting <30 seconds the device has gone to sleep already!

      35 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      1 comment  ·  Admin →
      How important is this to you?

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)
    4. App says wake to connect, but even after waking I need to press another button to connect.

      Can we automatically connect when in the proper bike profile and the device is awake?

      126 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      How important is this to you?

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)
    5. When I select a bike profile and my AXS components are awake, why doesn't the app automatically connect?

      If I select a bike profile and the components are awake, why does the RD icon appear to be bold and connected, yet I need to press the AXS 'connect' button? Why can't it just automatically connect when I select the bike profile? Can you keep the RD awake when I am connected?

      87 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      How important is this to you?

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)
    6. Allow cropping/centering of bike photo when taking a picture for a bike profile.

      When setting up a bike profile you can add a photo. This is great, but it's trial and error to get the picture to show up correctly in the aspect ratio required by the app. Why not add a page where the user can center/crop the picture?

      65 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      How important is this to you?

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)
    7. Add a 'reset to default' button in the AXS app.

      It would be great if there was a 'reset to default' button in the app so that a user could reset all the shifting configurations to default.

      40 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      How important is this to you?

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)
    1 2 8 9 10 12 Next →
    • Don't see your idea?

    SRAM AXS Mobile

    Categories

    Feedback and Knowledge Base